Social Media: The Big Seven

Social Media: The Big Seven

Google vs Facebook by the Numbers

http://www.computerworld.com/s/article/9218177/Google_vs._Facebook_by_the_numbers

Facebook Flaw Lets You Hijack Page From Original Owner 

http://mashable.com/2011/09/05/facebook-flaw-hijack-page/#comment-17640299

            With over 750 million users spending over 6 hours per week on average (not including mobile devices), and over 50% of the users logging in on any given day, (facebook.com/statistics) you would think that everyone would love Facebook and that it would be a smooth running machine. Challenges have made this not so in the forms of privacy issues, difficult list use, spam, and now the flaw that lets you “hijack” a page from the original creator/owner. Stan Schroeder from, mashable.com, reports on the new found “flaw,” or as one of my professors humorously calls it, “feature.” This “feature” is that if you assign administrators to your page they have to power to remove you as an administrator. This is contradicting to the Facebook FAQ that says, “the original creator of the Page may never be removed by other Page admins.” This could have huge consequences in cases of disgruntled employees, defamation issues, and could potentially ruin a businesses social media presence. We understand if a friend’s Facebook gets hacked and are easy to forgive potentially offensive things, but if a business loses control of its page, it will not only lose followers (likers), but also may turn people against them. 

            This is just one example of a “flaw” but for some reason people continue to use Facebook regularly. But do these things effect what people think about Facebook? According to Sharon Machlis of, computerworld.com, the answer is yes. Her article states that Facebook users are unhappy with the services provided and goes into depth saying that Facebook scored, “in the bottom 5% of all measured private sector companies and in the same range as airlines and cable companies, two perennially low-scoring industries with terrible customer satisfaction." (American Customer Satisfaction Index) It is interesting that a company with such a low rating could have such a loyal and consistent base of users. I think that this shows that Facebook has become a necessity to people or as my mother would put it, “an addiction.” Now addiction may be a little extreme, but Facebook has become a tool that people use regularly. People have this as their photo album, personal journal, a way to get business, to promote, and of course a way to connect with people.  Facebook has also shown that it is necessary due to its continuing influence that it has on everyday life, and its continued rise in users. It has also shown resilience to competitors boasting “better” features such as Google+. This may sound a like a thesis statement but I would argue that Facebook, despite its flaws and low ratings, has proven that this is a necessity in today’s world especially for our generation, and that it would take a lot more then more to make Facebook no longer applicable or as some say, “the new MySpace.”